Privacy Policy
Last updated: 20 September 2026
1. Introduction
SMFINCARE ("we", "us", "our") is a financial-services facilitation platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services.
2. Information we collect
We may collect: (a) contact information such as your name, mobile number, email, and city; (b) financial information such as your financing type, requirement, and approximate amount; (c) employment or business information you choose to share; (d) device, browser, and IP information; (e) usage data including pages visited and actions taken on our website.
3. How we use your information
We use your information to: respond to your enquiry, provide financing guidance, connect you with relevant lending partners, improve our services, comply with legal obligations, and communicate with you about your enquiry.
4. Sharing with lenders and partners
When you submit an enquiry, we may share your information with relevant lending partners and service providers to process your request. Sharing is limited to what is necessary for the stated purpose and subject to applicable privacy laws.
5. Data storage and security
Your data is stored using secure, access-controlled infrastructure. We use row-level security, encryption, and access controls. Sensitive documents, where collected, are stored privately with access restrictions.
6. Data retention
We retain your information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and respond to regulatory requests. Retention periods are aligned with applicable law and business requirements.
7. Your rights
You may request access to your data, correction of inaccurate information, deletion where legally applicable, and withdrawal of consent. To exercise these rights, contact us through the grievance redressal mechanism.
8. Cookies and analytics
We use cookies and analytics to understand website usage and improve user experience. We do not place sensitive personal information in analytics events. See our Cookie Policy for details.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to this policy
We may update this policy from time to time. Updated versions will be posted on this page with a revised date.
11. Grievance mechanism
If you have a privacy-related concern, please use our grievance redressal page to submit your complaint.